Education Manager
Position: Education Manager
Department: Operations – Education Verification
Location: Noida
Role Overview
We are seeking a highly driven and detail-oriented Education Manager to lead and strengthen our Education Verification function. The incumbent will be responsible for managing end-to-end education verification operations, building relationships with universities and educational institutions, ensuring service-level adherence, and driving process excellence across verification workflows.
The ideal candidate should possess strong stakeholder management skills, operational expertise, and the ability to lead teams in a fast-paced environment.
Key Responsibilities1. Education Verification Operations
- Manage end-to-end education verification processes across domestic and international educational institutions.
- Ensure timely completion of verification requests while maintaining quality and accuracy standards.
- Monitor daily operational performance and adherence to defined Service Level Agreements (SLAs).
- Drive process optimization initiatives to improve turnaround time and customer experience.
2. Stakeholder Management
- Build and maintain strong relationships with universities, colleges, educational boards, and third-party verification partners.
- Act as the primary escalation point for complex verification cases.
- Collaborate with internal teams including Client Success, Sales, Compliance, Product, and Technology for seamless service delivery.
3. Team Leadership
- Lead, mentor, and develop a team of verification specialists and coordinators.
- Set performance goals, conduct regular reviews, and ensure team productivity.
- Facilitate training programs to enhance domain knowledge and operational effectiveness.
4. Quality & Compliance
- Ensure compliance with company policies, data privacy regulations, and industry best practices.
- Conduct regular audits to maintain verification accuracy and process integrity.
- Identify operational risks and implement corrective and preventive actions.
5. Reporting & Analytics
- Track key operational metrics including turnaround time, productivity, quality scores, and customer satisfaction.
- Prepare management reports and dashboards highlighting performance trends and improvement opportunities.
- Use data-driven insights to support strategic decision-making.
6. Process Improvement & Automation
- Identify opportunities for automation and digitization within education verification workflows.
- Work closely with Product and Technology teams to enhance platform capabilities and operational efficiency.
- Drive continuous improvement initiatives across the function.
Required Qualifications
- Bachelor’s Degree in any discipline; Master’s Degree preferred.
- 5–8 years of experience in Operations, Background Verification, Education Verification, Compliance, or related domains.
- Prior experience managing education verification processes and institutional relationships preferred.
- Experience in team handling and stakeholder management.
Required Skills & Competencies
- Strong operational management and process orientation.
- Excellent communication and relationship management skills.
- Ability to manage multiple priorities in a high-volume environment.
- Strong analytical and problem-solving capabilities.
- Proficiency in Microsoft Excel, reporting tools, and operational dashboards.
- Knowledge of verification industry practices and compliance requirements.
- Leadership and people management capabilities.
Experience:
- Operations, Background Verification, Education Verification: 5 years (Preferred)
Work Location: In person
