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Job Description (JD) – Telecaller
Position: Telecaller
Location: [Insert Location]
Department: Sales / Customer Support
Employment Type: Full-Time
Job Summary
We are looking for a Telecaller to communicate with potential and existing customers over the phone. The candidate will be responsible for generating leads, explaining products or services, handling customer inquiries, and maintaining positive customer relationships.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Explain company products and services clearly and professionally.
- Generate leads and schedule appointments for the sales team.
- Follow up with customers regarding inquiries and service requests.
- Maintain accurate records of customer interactions in the CRM system.
- Handle customer objections and provide appropriate solutions.
- Achieve daily, weekly, and monthly calling targets.
- Coordinate with internal teams to ensure customer satisfaction.
- Update customer databases regularly.
Required Qualifications
- Minimum 12th Pass / Graduate (preferred).
- Previous experience in telecalling, telesales, customer service, or a related role is an advantage.
- Excellent communication and interpersonal skills.
- Basic computer knowledge and familiarity with MS Office.
- Ability to work under targets and deadlines.
- Strong persuasion and negotiation skills.
Skills Required
- Fluent verbal communication.
- Active listening skills.
- Customer-focused approach.
- Time management and organizational skills.
- Problem-solving abilities.
- Positive attitude and professional demeanor.
Salary & Benefits
- Competitive salary package.
- Performance-based incentives.
- Training and career growth opportunities.
- Paid leaves and other company benefits as applicable.
Interested candidates can send their resume to: [email protected]
Short Version (for job posting):
Hiring: Telecaller
Responsibilities:
- Make outbound calls to customers.
- Generate leads and follow up on inquiries.
- Explain products/services and convert prospects.
- Maintain customer records and achieve calling targets.
Requirements:
- Good communication skills.
- Basic computer knowledge.
- Telecalling/sales experience preferred.
- Ability to work with targets.
Salary: As per industry standards + incentives.
Location: Phagwara
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Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
