Location: Nashik, Maharashtra (MG Dealership)
About the Role
It serves as the primary point of contact for customers throughout the sales journey, from initial inquiry to post-delivery follow-up. This role focuses on enhancing the sales experience, ensuring complete customer satisfaction with the purchase process, and actively generating future sales opportunities through referrals and loyalty.
Key Responsibilities
- Pre-Sales & Inquiry Management:
- Coordinate and manage customer test drive requests and follow up on initial sales inquiries promptly and professionally.
- Serve as a point of contact to ensure transparent and timely communication between the Sales Consultant and the customer during the booking process.
- Sales Delivery & Onboarding:
- Conduct personalized post-delivery follow-up calls to new vehicle owners to ensure satisfaction with the entire sales experience and vehicle handover process.
- Handle and resolve any initial minor queries related to vehicle features, accessories, or sales documentation.
- Feedback and Retention:
- Administer customer satisfaction surveys (CSI) specifically targeting the sales and delivery experience to identify areas of excellence and improvement.
- Proactively seek positive feedback and referrals from satisfied customers to generate new leads for the Sales team.
- Administrative Duties:
- Prepare daily, weekly, and monthly reports on sales follow-up status, customer interactions, and referral generation metrics for the Sales Management team.
- Ensure all customer communication aligns strictly with MG and dealership brand standards.
Required Qualifications and Skills
- Education: Bachelor’s degree preferred (any field).
- Experience: 1–3 years of experience in a Customer Service, Customer Relationship, or Telesales role, preferably within the automotive or a related high-value retail industry.
Language Skills: Excellent communication skills in Marathi, Hindi, and English (written and verbal) are mandatory.
Job Types: Full-time, Fresher
Work Location: In person
Pay: ₹10,000.00 - ₹16,000.00 per month
Work Location: In person
