This Customer Relationship Executive (CRE) profile for Green Wind Solutions Pvt Ltd (based in Thrissur, Kerala) focuses on bridging the gap between the agency’s digital marketing/web development teams and their clients. The role involves driving client communication, managing service inquiries, and ensuring high customer retention.
Core Responsibilities
- Client Onboarding & Communication: Act as the primary point of contact for clients, clearly understanding their requirements for web development, SEO, and digital marketing campaigns.
- Project Coordination: Act as a liaison between the client and the technical team (designers, developers, and marketers) to ensure projects are delivered on time.
- Lead Generation & Follow-ups: Engage with potential leads, explain the company's ROI-driven marketing services, and schedule appointments for the sales team.
- Relationship Management: Build long-term trust with existing clients by providing regular updates on campaign performance, website maintenance, and growth metrics.
- Feedback Collection & Support: Proactively gather client feedback, address basic concerns, and resolve queries to maximize customer satisfaction.
Pay: ₹12,000.00 - ₹16,000.00 per month
Benefits:
Work Location: In person
