- Outbound Calling: Make a high volume of calls to customers with pending or overdue accounts to remind them of outstanding dues.
- Negotiation: Work with customers to establish realistic payment plans, settlements, or extensions based on their financial circumstances.
- Record Keeping: Maintain detailed, accurate, and confidential records of all customer interactions, payment agreements, and follow-up dates in the CRM system.
- Follow-Ups: Track scheduled payments and reach out to customers if a commitment is missed.
- Dispute Resolution: Listen to customer queries or payment disputes and provide viable solutions.
- Compliance: Strictly adhere to company policies, debt collection laws, and regulatory guidelines (such as DRA/Debt Recovery Agent protocols if working in banking).
- Target Achievement: Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs) like call volume and collection percentages
Work Remotely
Job Types: Full-time, Walk-In
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
