Customer Success Analyst
About Houzeo
Houzeo is a 100% online real estate marketplace. From listing to closing, Houzeo
technology makes home selling and buying the easiest it has ever been. Users can list
their homes for a flat fee, connect with local real estate pros, and find their dream home
on Houzeo.com.
Founded in Manhattan, New York, with additional offices in Charlotte, North Carolina (US),
and Mumbai, India, Houzeo is led by our founder, Amit Dhameja. With an Ivy League MBA
and a background in finance, real estate, and tech, Mr. Dhameja spearheads this
profitable startup.
The Houzeo Universe
Houzeo’s product universe includes a wide range of products and services, including:
1) Houzeo IntelliList Listing: This tool auto-assigns the right paperwork for a seller’s property based on location. It’s the fastest way to list a home!
2) Houzeo Showings: A digital showing scheduling app designed for sellers. Buyersand agents can directly request showings once a seller verifies them!
3) Houzeo Offers: An offer management tool to evaluate, compare and counteroffers received on a property. Sellers can request the highest and best offers withinseconds!
4) Houzeo DigiTransact: DigiTransact lets sellers maneuver the real estatetransaction with milestones, tasks, notifications and reminders seamlessly. Nomore friction!
5) Houzeo Dream Homes: Aims to help home buyers find their dream homes,make an offer, or start their mortgage pre-approval journey.
6) Houzeo Mobile App: A comprehensive mobile app that lets home sellers andbuyers
7) Houzeo Home Worth Calculator: A free home value calculator that helpshomeowners estimate how valuable their property is.
8) Houzeo Mortgage Calculator: A mortgage payment estimator that helpspotential home borrowers understand monthly payments and amortizationschedules for free.
9) Houzeo Closing Costs Calculator: The most advanced closing cost
estimator for helping buyers and sellers understand what they have to pay on closing day
About the Operations Team
At Houzeo, our Operations Team powers the engine behind Sales, Concierge, CustomerSupport, Vendor Relations, and Billing. They are the heartbeat of our Customer Successstrategy, ensuring every stage of the real estate journey is seamless and stress-free.From the initial Sales consultation and the high-touch guidance of our Concierge serviceto the rapid-response Customer Support that keeps homeowners on track, this teamensures smooth processes, accurate billing, and top-notch care. If you’re organized,solution-driven, and ready to make a massive impact across the entire customerlifecycle, this is your crew.
About the Role: Are You the One?
Do you thrive on solving complex customer challenges and turning friction intosatisfaction? Can you lead by example while mentoring a high-performing team?At Houzeo, we’re looking for a Customer Success Analyst who’s ready to take ownershipof our most high-impact accounts. If you’re proactive, empathetic, and love buildinglong-term customer relationships, this is your stage.This role isn’t just about support, it’s about strategy, leadership, and making a lastingimpression on our clients and our team.
Your Mission, Should You Choose to Accept It
✅ Manage strategic accounts – Own relationships with key customers, ensuringsatisfaction and renewals.
✅ Drive revenue growth – Identify upsell and cross-sell opportunities for long-termvalue.
✅ Go beyond expectations – Spot new ways to deliver impact and share bestpractices across the team.
✅ Be client-facing – Regularly interact with customers to align goals and strengthen partnerships.
✅ Mentor & coach – Guide junior team members and help them grow into seniorroles.
✅ Ensure results – Measure value delivered and support continuous improvement.
What You Bring
Proven Relationship Builder – You’ve owned client relationships and handled tough
situations to ensure satisfaction and retention.
Strong Communication – Clear English with a neutral/US accent and experience
handling international clients, especially in the U.S. market.
Project & Service Savvy – Solid grasp of managed services and project delivery.
Versatile Client Experience – Worked with diverse clients across industries and business sizes.
Growth Driver – Track record of expanding accounts and turning clients into long-term advocates.
Nice to Haves
● Highly Adaptable – Able to shift strategies quickly and prioritise effectively in a fast-paced environment.
● Commercially Savvy – Understand revenue retention and growth while protecting company margins.
● Collaborative Spirit – You break down silos and build strong internal partnerships.
Inspire cross-functional teams to align with our customer-first mindset.
● Active Listener – Hear what customers and internal teams are saying—and act on it.
● Creative Problem-Solver – Comfortable navigating both structured andambiguous situations.
● Empathetic Communicator – Balance business goals with customer satisfaction.
● Constructively Challenging – Know when to push back and when to support
customers.
● Strong Troubleshooting Skills – Take a methodical approach to resolving complex
issues.
What We Offer
Enjoy a remote-friendly workspace during the weekends.
Master a sophisticated ecosystem featuring real-time billing systems, advanced CRMs, and cutting-edge AI-driven chatbots and calling software.
Opportunities to work cross-functionally with Finance, Operations, and Tech teams
Data-driven culture focused on automation, accuracy, and continuous improvement
A passion for building robust reports that don’t just sit on a shelf, but fuel action-driven
strategies and result-oriented growth.
Monthly team-building activities and performance recognition initiatives.
Note: This is a complete on-site role (Night-Shift)
Interested Candidates can share their updated cv at [email protected]
Pay: ₹100,000.00 - ₹550,000.00 per year
Benefits:
Application Question(s):
- How many years of experience you have in Customer Support?
- What is your current CTC?
- What is your expected CTC?
- What is your Notice Period?
- Are you comfortable with Night Shift?
- Are you comfortable with Thane location? (On-site)
Work Location: In person
