About Data Axle:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.
Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.
Roles & Responsibilities:
We are looking for an Associate, Account Operations who will be responsible for below pointers.
1. Develop technical understanding of internal processing tools and data processing requirements through successful completion of the Account Operations Technical Training Program.
2. Manage client data processing internal workflows and coordination with external client vendors resulting in accurate, timely client campaigns.
3. Build understanding of client’s strategy and mission by building strong relationships across client contacts.
4. Demonstrate strong project management skills including: excellent organization, time management, and follow through.
5. Develop ability to understand client priorities and work well to deliver multiple priorities under pressure to meet deadlines with precise accuracy.
6. Maintain process documentation for each project utilizing standard documentation procedures.
7. Ability to perform appropriate record management requirements
8. Ability to exercise discretion and independent judgement
9. Desire to develop in Account Operations Specialist career path.
Knowledge, Skill, and Abilities:
1. Strong written and oral communication skills.
2. Strong analytical and problem-solving skills.
3. Knowledge of MS Office (Excel, Word, Outlook), LucidChart, project management tools such as JIRA or Hive.
4. Excellent data analysis and data conversion skills with precise attention to detail.
5. Strong personal initiative to learn.
6. Ability to effectively communicate and collaborate with individuals across all departments in the company in an articulate, professional manner.
7. Proactive and excellent follow through.
8. Ability to work under pressure, meet organizational deadlines while maintaining quality.
9. Ability to organize, prioritize, and handle multiple job tasks on a daily basis.
10. Ability to learn and adapt to changing technologies.
11. Ability to work independently and as part of a team.
12. Must be quality conscious and strive for 100% accuracy.
Qualifications:
1. Associate’s degree or equivalent is preferred.
2. 1-3 years’ customer service experience is required.*
3. Direct marketing experience is preferred.
4. Position will follow the Blended US/India Holiday calendar.
5. Shifts vary for this role based on US Daylight Savings Time
a. Resource must support during US hours:
b. (March-Oct)7:30 pm – 4:30 am IST / 8 am – 5 pm CT
c. (Nov – Feb) 6:30 pm – 3:30 am IST/8 am – 5 pm CT
- Minimum requirements needed to perform the job.
This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.
Disclaimer:
Data Axle India follows a merit-based employee recruitment practice with extensive screening steps. Data Axle India does not charge/accept any amount or security deposit from job seekers during the recruitment process.
Job Seekers are requested to be aware of unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert. All Data Axle India jobs are published on the Careers page of its website and/or on its LinkedIn profile. Interested job seekers may access the same and apply directly.
If you believe you have been a victim of recruitment fraud, you are requested to approach law enforcement agencies immediately.
