Job Summary
We are looking for a proactive, detail-oriented, and customer-focused Content & Client Success Coordinator to oversee content operations while ensuring an exceptional client experience. This role combines content coordination, client communication, project management, and cross-functional collaboration to deliver high-quality work on time and maintain strong client relationships.
Key Responsibilities
- Coordinate the creation, editing, proofreading, and publishing of content across digital platforms while ensuring quality, accuracy, and brand consistency.
- Manage content calendars, publishing schedules, content libraries, templates, and documentation to ensure smooth content operations.
- Collaborate with writers, designers, marketing teams, and clients to deliver high-quality content on time and in line with project requirements.
- Serve as the primary point of contact for assigned clients, building strong relationships through proactive, timely, and professional communication.
- Understand client objectives, gather requirements, and ensure all content and deliverables align with client expectations and brand guidelines.
- Provide regular project updates, communicate timelines, and address client questions, concerns, and feedback promptly.
- Monitor project progress, coordinate with internal teams, and ensure deadlines and deliverables are consistently met.
- Schedule meetings, prepare agendas, document meeting notes, follow up on action items, and maintain accurate project documentation and status reports.
- Identify opportunities to improve client satisfaction, strengthen long-term relationships, and enhance content delivery processes.
- Proactively identify project risks or delays, escalate issues when necessary, and work with stakeholders to implement effective solutions.
Qualifications
- Bachelor's degree in Marketing, Communications, Business, English, or a related field (preferred).
- 1 to 3+ years of experience in content coordination, client success, account management, customer support, or project coordination.
- Excellent written and verbal communication skills.
- Strong organizational, planning, and time-management abilities.
- Exceptional attention to detail and problem-solving skills.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office or Google Workspace.
- Familiarity with Content Management Systems (CMS) and social media platforms is a plus.
Key Performance Indicators (KPIs)
- On-time project delivery rate
- Client satisfaction and retention
- Content quality and accuracy
- Average response time to client inquiries
- Project completion rate
- Team collaboration and communication effectiveness
- Process improvement initiatives implemented
Benefits:
Work Location: In person
