Requirement-
B.tech in Computer Science/IT or Graduation with relevant experience
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Installing and configuring software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Technical Support Requirements:
- Degree in computer science or information technology.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Shift:
Experience:
- total work: 1 year (Required)
Language:
Work Location: In person
