Key Responsibilities:
* Handle inbound & outbound collection calls for overdue Personal Loan & Business Loan accounts
* Follow up with customers regarding pending EMI payments and ensure timely collections
* Negotiate repayment plans and resolve payment-related concerns professionally
* Maintain accurate customer interaction records and payment follow-ups in CRM systems
* Coordinate with field collection teams and backend operations for account resolution
* Ensure compliance with company policies and quality standards
* Address customer queries, escalations, and disputes professionally
* Achieve daily, weekly, and monthly collection targets
Pay: ₹25,000.00 - ₹29,000.00 per month
Work Location: In person
