Job description:
Location: Tirupur
- Handle customer queries, complaints, escalations, and service requests through various communication channels.
- Ensure timely and effective resolution of customer issues with a strong focus on customer satisfaction.
- Coordinate with internal teams such as Sales, Logistics, Operations, IT, and Accounts to resolve customer concerns.
- Liaise with external agencies/vendors handling customer support tools and platforms.
- Monitor and improve customer service processes and response quality.
- Manage and guide a customer support team of 5–6 members.
- Prepare reports, analyze customer feedback, and suggest service improvements.
- Maintain professional communication standards with customers and stakeholders.
- Ensure adherence to company policies and customer service standards.
Benefits: PF, ESI, Bonus, Gratuity, Leave Salary, GPA and Uniform.
Pay: ₹15,000.00 - ₹22,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Ability to commute/relocate:
- Tiruppur, Tamil Nadu 641603: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Language:
- Hindi (Required)
- Telugu (Preferred)
- Kannada (Preferred)
Work Location: In person
