Falcon Multi Services Ltd - USA is looking for a confident and results-driven Telecaller to support our business development team by generating qualified leads and scheduling appointments with potential clients across the United States. The ideal candidate should possess excellent English communication skills, a professional phone manner, and the ability to build rapport with prospects. Prior experience in B2B telemarketing, lead generation, or appointment setting is preferred.
Key Responsibilities
- Make outbound calls to prospective clients in the USA using company-provided leads and databases.
- Introduce Falcon USA's services and identify customer needs.
- Generate qualified business leads and schedule meetings for the Business Development Manager.
- Follow approved call scripts while adapting conversations to customer responses.
- Build and maintain positive relationships with potential clients.
- Handle customer inquiries professionally and provide accurate information about company services.
- Update and maintain customer records in the CRM system.
- Conduct follow-up calls and emails to nurture leads.
- Meet daily, weekly, and monthly call and appointment-setting targets.
- Coordinate with the Business Development team regarding qualified prospects.
- Stay updated on company services, industry trends, and competitors.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
- Minimum 2 years of experience in telecalling, telemarketing, lead generation, appointment setting, or inside sales.
- Experience handling the US market is an advantage.
- Excellent spoken and written English.
- Neutral accent with clear pronunciation.
- Comfortable working in US business hours.
- Proficient in Microsoft Office and CRM software (HubSpot, Salesforce, Zoho, or similar).
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Active listening and customer service orientation.
- Ability to handle objections professionally.
- Goal-oriented with a positive attitude.
- Strong organizational and time management skills.
- Ability to work independently with minimal supervision.
- Basic computer proficiency and accurate data entry.
- Professional telephone etiquette and confidence in speaking with decision-makers.
Key Performance Indicators (KPIs)
- Number of outbound calls made per day.
- Number of qualified leads generated.
- Number of appointments scheduled.
- Lead conversion rate.
- CRM data accuracy and timely updates.
- Achievement of monthly performance targets.
Pay: ₹20,000.00 - ₹30,000.00 per month
Application Question(s):
- What is your salary expectation?
- Can you join immediately?
- Are you willing to work in the US time zone?
Education:
Experience:
- Telecalling: 2 years (Required)
Location:
- Mumbai, Maharashtra (Mumbai) (Required)
Work Location: In person
