We are looking for an enthusiastic and customer-focused Customer Success Executive to join our team. Freshers with excellent communication skills, Computer knowledge and a willingness to learn are encouraged to apply.
As a Customer Success Executive, you will work closely with hotels to ensure they effectively use our software solutions, receive timely support, and have a smooth onboarding experience. You will act as the primary point of contact for customers, helping them maximize the value of our products.
Key Responsibilities
Customer Onboarding
- Conduct software onboarding sessions for new hotel clients.
- Help users understand product features and best practices.
- Ensure successful implementation of the software.
Customer Support
- Respond to customer queries via Phone, WhatsApp, Email, and Remote Support.
- Resolve basic application issues or coordinate with the technical team for complex issues.
- Follow up with customers until issues are resolved.
Customer Relationship Management
- Build strong relationships with hotel staff and management.
- Regularly interact with customers to understand their requirements and challenges.
- Ensure customer satisfaction and long-term engagement.
Product Adoption
- Encourage customers to use all relevant product features.
- Monitor customer usage and identify opportunities for better adoption.
- Share tips and best practices with customers.
Training
- Conduct online product demonstrations and training sessions.
- Assist in preparing training materials and user guides.
Feedback Collection
- Collect customer feedback and enhancement requests.
- Communicate customer suggestions to the Product Team.
Documentation
- Maintain customer records and support tickets.
- Update onboarding status and customer interactions.
- Prepare basic reports on customer activities.
Desired Skills
- Excellent verbal and written communication skills.
- Positive attitude and willingness to learn.
- Good interpersonal skills.
- Basic computer knowledge.
- Ability to handle multiple customer interactions.
- Good listening and problem-solving skills.
- Knowledge of English,Malayalam and Hindi is must.Knowledge of Tamil is added advantage
Qualification
- Any Graduate
- Freshers with good communication skills and who are fast learners are welcome to apply.
- Candidates with experience in Customer Support, Hospitality, BPO, Front Office, or Customer Service are also encouraged.
Personal Attributes
- Customer-first mindset
- Friendly and professional personality
- Patience while handling customer queries
- Quick learner
- Team player
- Self-motivated
- Ability to work under pressure
What We Offer
- Comprehensive product training
- Opportunity to work with leading hotels across India
- Exposure to SaaS and Hospitality Technology
- Learning and career growth opportunities
- Performance-based contract renewal and future permanent employment opportunities
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
