Designation Sr. Merchandiser / Team leader
Should have handled merchandiser min 2 .
Should have handled clients into garments.
Min Exper. 5 years.
1. All client communication (call, emails, chats, etc.)
a. PO acknowledgement via email.
b. All communication with client on email and response within 24 hours.
c. All emails incoming and outgoing to be saved immediately in the correct folders in the UU saving format.
d. Mailboxes to be emptied at regular interval to avoid space getting blocked.
e. All missed calls to be returned within 3 hours or a message to be dropped to client that they shall be contacted shortly and do contact as communicated.
f. Mails reaching your mailbox and not concerning your account to be redirected to the Sales/CSE TL for appropriate action.
g. CSE TL to be marked CC on all crucial mails especially pertaining to Costing, Purchase Orders and escalations / resolving of escalations.
h. Diary follow-ups to be effectively maintained to have a continuous and smooth communication flow with clients.
i. Use of correct templates for drafting mails and understanding the need to revert in precise points to the queries raised on client mail. Short and crisp mails bring in clarity.
2. Be the single point of contact for all client interaction.
a. Enquiries & orders
b. Dispatch
c. Contract renewals
d. Rate Changes
e. Payment follow up (Outstanding, Short collection, etc.)
f. Billing errors, bill cancellations, etc.
3. Errors in Billing, Bill cancellations
4. Internal communication & coordination
a. Share complete details of the order with merchandising team through email
i. PO Login
ii. Client Master with GST no
iii. Billing Address
iv. Dispatch Address
v. Fabric specifications
vi. Product Images
vii. Accessory / Trims Specification
viii. Departments / Designations
ix. Terms & Conditions
x. Laundry Tags
xi. Measurements - MTM
xii. Measurements – Standard Sizes
xiii. Master Measurement Book (if Measures)
xiv. Expected Dispatch Timelines
xv. Logo images
xvi. Embroidery specifications with thread details
xvii. Hard Sample handover for production reference
xviii. Courier Guidelines / Mode of dispatch
xix. Payment Terms
xx. Payment Status
b. Coordinate with merchandisers, production coordinator or any other internal team whenever there are bottlenecks or risks to promised delivery date.
c. Attend weekly meetings with all internal stakeholders (merchandising team, production team, dispatch team, etc.) to ensure timely execution of orders.
5. Creating & updating masters
a. Correct Data capture comprising of Client Name, Contact details like designations, phone nos (Landline and Mobile), email id, office address, GST etc needed for making the client master complete.
b. Appropriate Billing and Dispatch address to be entered distinctly.
c. Specific Dispatch instructions pertaining to dates, Days, Timings, freight and freight forwarder/driver/delivery person etc to be a part of the Client Master.
d. For Style Masters: If the sample has been created by Design Team & Approved by client, Design Team will give Complete READY Style masters along with Pics uploaded etc . If product is from UU Catalogue or client specified product check with the UU team member appointed to write out the master and enter the styles correctly.
e. Style master to be checked and approved by the CSE.
f. Client Master should be complete before handover for production.
6. Quotation & Proforma Invoice creation
a. Company approved fabrics and rates as per MOQ for all quotes. Quotes & PI’s to be made from CRM ERP ONLY.
b. Check the Terms & Conditions thoroughly.
c. Save Quote and PI in respective client folder and then email to the client.
7. Logging PO's
a. Confirm with Sales / CSE TL before any PO log-in that has not been pre allocated to you.
b. Timely logging of the PO, preferably within 24 – 48 hours of receiving the same.
c. All parameters required for a successful PO log-in to be ready before PO hits the mail, enabling the CSE to avoid Time leakage from the dispatch timeline.
d. Sales/CSE TL may decide to rotate Client even after PO Loggin done and has to be acceptable by all.
8. Advance follow up
a. CSE to push for 100 % advance only for all new work.
b. If the client is on contract follow appropriate protocol of receiving advances.
c. PO login to be done regardless of Advances/Measures.
d. Fabric can be ordered Only if All TERMS are Fulfilled.
e. Turn-around time from PO to Advance should be less than a week with strong follow ups.
f. Minimum 3 reminders of mails & calls (with a gap of max 4 working days) to be sent to client before escalating to TL. Call & email go hand in hand.
9. Measurement follow up
a. Follow up on Measurements to be done immediately as soon as the PO comes in.
b. Minimum 3 reminders of mails & calls (with a gap of max 4 working days) to be sent to client before escalating to TL. Call & email go hand in hand.
c. Check if the order is based on Standard sizes or MTM. If on MTM check with the TL for the schedule and availability of Masters to conduct measurements.
d. MTM measurements to be finished simultaneously even during the wait period for the payments.
e. Measurements received from client end to be checked & converted.
f. All measurements to be forwarded properly to the Pre-Appointed Merchandiser on Email or hand over the Measurement Book on the same day the measurements are Finalized (Signed by Measurement Checking Master).
g. Client follow up mail record to be maintained periodically for pending measurements and for all measurements received and closed.
h. For measurements not received, keep them on open slot follow ups.
10. Checking & approving FOF, AOF and IJO created by merchandisers
a. Checking all of above before approval.
11. Checking of Invoices, challans and eWay bills created by merchandisers
a. Invoices and Challans to be generated from ERP only.
b. Submit invoice & challans to dispatch
c. Coordinate with dispatch in-charge until dispatch is done.
d. Take post-dispatch details from dispatch in-charge. Mail to client with all dispatch documents latest within next working day, to enable timely payment follow ups.
e. Timely submission of bills to accounts to ensure all invoices are booked.
12. Payment follow-up with client
a. Payment follow up is mandatory for all your respective properties on regular basis.
b. You will own this responsibility to the fullest, to chase and materialize timely maximum receipts.
c. Weekly updates on payment follow up to be given to the TL, with proper record of email follow ups done to chase payments.
d. This is crucial as completion of your Performance & Targets in the said Financial Year depends on your ability to bring in the receipts in a timely manner.
e. All bills /invoices to be submitted to the accounts before month end, strong and periodic payment follow ups to be made and recorded as per format prescribed.
f. All stagnant outstanding payments – UU protocol to be followed by involving Accounts and Management. MSME Letter to be used as a tool for recovery of payments at the right time to avoid Bad debts.
13. All POs to be closed
a. All open POs to be closed by way of Final Invoice or Request for closure
b. For fabrics that have been received and PO closure needs to be done, Client NEEDS to either place order in std sizes or buy off the fabrics. If client does not agree, then only Management Approval with proper explanation required.
c. For in house fabrics/ Stock fabrics used, appropriate permissions to be obtained and open slots to be closed in the ERP.
d. All clients to be kept posted about open PO pending and periodic updates / reminders to be given to close the same.
e. Pro Rata Billing to be done and Advance to be maintained against the same, enabling the client to push for closure with fresh measurements.
14. Upselling
a. Using presence of mind / common sense to multiply the existing order by understanding what can be suggested additionally to the client.
b. Thorough product knowledge will aid in upselling.
c. List of FOB products should be maintained, and upselling can be done
d. If order for exec chef then push for entire kitchen order is an example
15. New business / order generation
a. New business or orders will come through PR calling and chasing leads passed by management.
b. Chasing current Clients to provide references for expanding client database.
c. Cold Calls
d. Reviving Dormant clients
16. Relationship Management
a. Timely PR calls, festive greetings, BIRTHDAY GREETINGS, Emailers, etc. to stay connected with the client.
b. Keeping clients updated on new products launched.
17. Complaints Management & Alteration Management
a. Be proactive to solve issues if any on a prompt and timely manner
b. All post order dispatch complaints related to fabric, fittings, alterations, color bleeding etc. to be looked into immediately.
c. Follow protocol for escalation to get the best solutions that are to be given to the client for handling such situations after discussion with the TL.
d. Use of escalation matrix to resolve issues immediately if you cannot manage on your own.
e. Log every complaint/alteration issue that has come in with the TL and the resolution for the same. This will be an indicator of your performance too.
f. Negative Feedback to be taken and escalated to TL. CSE & CSE TL should try ways and means to make it good to the customer.
g. For Happy customers take positive feedback & request for testimonials.
18. Record Management
a. Maintain a property tracker to understand the progression of the file.
b. Ensure that Sales, DELIVERY & Receipt records for the said property/s are on track.
c. Present the same to Sales Manager/CSE TL on a real time basis or as needed.
19. Training
a. Attending every training session is mandatory.
b. Adherence to practices taught during sessions to improve performance standards and internal coordination.
c. Assist and train team members in turn, to keep work related errors to the minimum.
Job Type: Full-time
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
