- Handle inbound customer queries via live chat / email
- Understand customer issues and provide appropriate solutions
- Maintain professional and empathetic communication
- Follow standard operating procedures (SOPs)
- Meet productivity, quality, and TAT targets
- Document customer interactions accurately
- Escalate complex issues to the concerned team when required
Job Type: Full-time
Pay: ₹26,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
