General Manager (GM) – Business Operations & Growth
Location: Preet Vihar, Delhi
Department: Executive Management
Reports To: Managing Director (MD)
Experience: 8–10 Year
About the Role
Energie Health & Equipment Pvt. Ltd. is seeking a highly experienced General Manager to lead the overall business operations and drive sustainable growth. The GM will act as the second-in-command, ensuring every department works efficiently, achieves its targets, and delivers excellent customer service.
The GM will have complete responsibility for business performance, departmental coordination, profitability, operational excellence, and execution of the company's strategic goals.
Departments Under GM
- Sales (B2B & B2C)
- Digital Marketing & Branding
- Customer Care
- Service & Installation
- Warehouse & Logistics
- Procurement & Inventory
- Accounts & Finance Coordination
- Human Resources
- Administration
- Operations & Process Improvement
Key ResponsibilitiesBusiness Leadership
- Execute the company's vision, business strategy, and annual operating plan.
- Drive revenue growth, profitability, and operational excellence.
- Monitor business KPIs and ensure departmental accountability.
- Present business performance reports and improvement plans to the Managing Director.
Sales & Revenue Growth
- Achieve monthly, quarterly, and annual sales targets.
- Review sales pipeline, conversions, collections, and profitability.
- Develop sales strategies, pricing plans, and expansion initiatives.
- Strengthen dealer, distributor, institutional, and corporate relationships.
Marketing & Business Development
- Lead digital marketing, branding, lead generation, exhibitions, and promotional campaigns.
- Improve marketing ROI and customer acquisition.
- Identify new markets, partnerships, and growth opportunities.
Operations Management
- Ensure seamless coordination among Sales, Service, Warehouse, Logistics, and Customer Care.
- Improve operational efficiency through SOPs and performance monitoring.
- Resolve operational bottlenecks and improve turnaround times.
Finance & Commercial Coordination
- Monitor collections, receivables, budgeting, and cash flow with the Accounts team.
- Review MIS reports, departmental budgets, and business profitability.
- Support financial planning and cost-control initiatives.
Human Resources & People Management
- Lead recruitment planning with HR.
- Drive employee performance management and appraisals.
- Build leadership capability across departments.
- Promote a culture of accountability, discipline, and continuous improvement.
Customer Experience
- Monitor complaint resolution and service quality.
- Improve customer satisfaction and retention.
- Review warranty and after-sales service performance.
Compliance & Governance
- Ensure adherence to company policies, SOPs, statutory regulations, and internal controls.
- Identify business risks and implement corrective actions.
SHARE YOUR CV
Pay: ₹40,000.00 - ₹80,000.00 per month
Work Location: In person
