Job Title: Trainee IT Support Executive (IT & Cybersecurity)Job Overview
We are looking for a motivated and detail-oriented Trainee IT Support Executive to assist in providing technical and basic cybersecurity support to end users. This role is ideal for fresh graduates starting their career in IT. The trainee will work closely with the IT team to ensure smooth system operations and adherence to security practices in a 24/7 support environment.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, and IT equipment
- Install, configure, and maintain hardware and software systems
- Troubleshoot hardware, software, network, and basic security issues
- Handle IT helpdesk requests via ticketing system, email, or phone
- Perform system updates, patching, and backups
- Assist with user account management (creation, access, password resets)
- Support basic cybersecurity measures (antivirus, firewall, endpoint protection)
- Monitor systems and report suspicious activity or security incidents
- Maintain IT asset inventory and documentation
- Set up secure workstations for new employees
- Escalate complex technical or security issues
Required Skills & Qualifications
- Bachelor’s degree or diploma in IT, Computer Science, or Cybersecurity
- Basic knowledge of Windows/Linux OS, hardware, and networking
- Understanding of cybersecurity fundamentals (phishing, malware, password safety)
- Familiarity with MS Office tools
- Good troubleshooting and analytical skills
- Strong communication and teamwork abilities
- Willingness to learn and work flexible shifts
Key Competencies
- Customer-focused approach
- Attention to detail and security awareness
- Time management
- Adaptability and quick learning ability
- Problem-solving mindset
Working Conditions
- 100% on-site role (No Work From Home)
- 24/7 shift-based work environment
- May require extended hours during system maintenance or security incidents
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
