Job Summary
Key Responsibilities
- Provide telephonic and remote support to customers.
- Resolve application-related issues and user queries.
- Guide users on software features, setup, and usage.
- Prepare and analyze reports using MS Excel.
- Create documents, letters, and user guides using MS Word.
- Maintain records of support tickets and resolutions.
- Coordinate with technical teams for issue escalation and resolution.
- Conduct basic user training and support sessions.
Required Skills
- Good knowledge of MS Excel (Formulas, Filters, Pivot Tables, VLOOKUP/XLOOKUP).
- Working knowledge of MS Word and Email communication.
- Basic understanding of mobile apps and web applications.
- Strong communication and customer handling skills.
- Good problem-solving and analytical abilities.
Qualification
- SSC / HSC / Graduate.
- 0–3 years of experience in Customer Support, Application Support, or Technical Support preferred.
- Dairy software or ERP experience will be an added advantage.
Pay: ₹12,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
