Location: Navi Mumbai, Maharashtra
Work Location: In-person
Salary: ₹20,000 – ₹30,000 per month
Experience: 1+ year preferred; Freshers with good communication skills may also apply
About Oracura
Oracura is a modern oral care brand committed to offering high-quality, science-backed dental products. Our mission is to make oral hygiene simple, effective, and accessible through innovation, education, and awareness.
Role Overview
We are looking for a Customer Service Representative to join our growing team. The candidate will be responsible for handling customer interactions, resolving queries and complaints, assisting with orders, and ensuring a smooth and positive customer experience across multiple channels.
Key Responsibilities
- Handle customer queries through phone calls, emails, WhatsApp, and social media.
- Respond to customer concerns and complaints professionally and promptly.
- Assist customers with order status, tracking, returns, exchanges, refunds, and product information.
- Understand customer requirements and provide appropriate solutions.
- Coordinate with internal teams such as Sales, Operations, Logistics, and Accounts to resolve customer issues.
- Follow up on pending customer queries and ensure timely closure.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Collect customer feedback and share relevant insights with the concerned teams.
- Ensure a high level of customer satisfaction and maintain positive customer relationships.
- Support day-to-day customer service and operational activities.
Eligibility Criteria
- Bachelor's degree in any discipline.
- 1+ year of experience in customer service is preferred.
- Freshers with strong communication and customer-handling skills may also apply.
- Good verbal and written communication skills in English.
- Basic knowledge of computers and MS Office.
- Strong interpersonal, problem-solving, and follow-up skills.
- Ability to handle multiple customer conversations and tasks efficiently.
Preferred Skills
- Familiarity with CRM/customer support tools.
- Good email and WhatsApp communication skills.
- Ability to remain calm and professional while handling customer complaints.
- Positive, proactive, and customer-focused attitude.
- Strong attention to detail and ownership of assigned tasks.
Benefits
- Provident Fund (PF)
- Mobile/Cell Phone Reimbursement
- Internet Reimbursement
- Growth and learning opportunities
Job Details
Education: Bachelor's degree (Required)
Experience: Customer Service – 1 year preferred
Language: English (Required)
Location: Navi Mumbai, Maharashtra
Work Location: In-person
Ability to Commute/Relocate: Navi Mumbai, Maharashtra – Reliably commute or planning to relocate before starting work (Required)
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
