Operations Manager – Luxury Heritage Resort (Pre-Opening)
Location: THE WHITE HOUSE (NATURE VALLEY), Balotra, Rajasthan
About Us
THE WHITE HOUSE (NATURE VALLEY) is an upcoming ultra-luxury heritage property located in Balotra, Rajasthan, with a grand opening planned for November. Crafted entirely in elegant white marble, the property blends timeless royal architecture with modern luxury, offering guests an exceptional hospitality experience inspired by Rajasthan's rich heritage.
We are seeking a dynamic, experienced, and passionate Operations Manager to oversee the day-to-day hotel operations, drive service excellence, and ensure seamless coordination across all departments. The ideal candidate will play a key role in the pre-opening phase and help establish THE WHITE HOUSE (NATURE VALLEY) as one of Rajasthan's premier luxury hospitality destinations.
Key Responsibilities
- Oversee and manage the overall day-to-day operations of the hotel.
- Ensure smooth coordination between Front Office, Food & Beverage, Housekeeping, Kitchen, Engineering, Security, and other departments.
- Maintain exceptional luxury service standards across all areas of hotel operations.
- Monitor daily operational activities and ensure all departments perform according to established SOPs.
- Lead, motivate, train, and supervise departmental teams to achieve operational and guest-service objectives.
- Conduct regular operational briefings and communicate priorities effectively to department heads and staff.
- Monitor guest satisfaction and ensure all guest requests, feedback, and complaints are handled promptly and professionally.
- Coordinate with department heads to resolve operational issues and maintain smooth workflow.
- Conduct regular inspections of guest rooms, public areas, restaurants, facilities, and other hotel areas.
- Ensure high standards of cleanliness, presentation, grooming, hospitality, and service throughout the property.
- Monitor hotel occupancy, arrivals, departures, VIP movements, events, and special guest requirements.
- Coordinate with the Front Office and F&B teams to ensure smooth guest experiences from arrival to departure.
- Monitor operational costs, resource utilization, and departmental performance.
- Ensure proper inventory control and effective utilization of hotel supplies and resources.
- Prepare and review daily, weekly, and monthly operational reports for senior management.
- Implement and maintain hotel policies, procedures, and operational standards.
- Ensure compliance with health, safety, hygiene, fire, security, and statutory requirements.
- Handle emergency situations and operational challenges efficiently and professionally.
- Build strong relationships with guests, vendors, staff, and other stakeholders.
- Assist senior management in developing strategies to improve revenue, guest satisfaction, service quality, and operational efficiency.
- Support recruitment, onboarding, training, and performance evaluation of hotel staff.
- Participate in management meetings and provide regular updates on hotel operations and key performance indicators.
- Support the pre-opening process, including SOP development, staff recruitment, training, departmental coordination, mock operations, inspections, and operational readiness.
- Ensure all departments are fully prepared for the hotel's opening and subsequent smooth operations.
- Perform additional operational and administrative responsibilities as assigned by senior management.
Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration, or a related field (preferred).
- 5–8 years of experience in hotel operations, preferably within luxury hotels, resorts, heritage properties, or upscale hospitality establishments.
- Previous experience in an Operations Manager, Assistant Operations Manager, or senior departmental management position is preferred.
- Strong experience managing multiple hotel departments and coordinating cross-functional operations.
- Pre-opening hotel/resort experience will be a strong advantage.
Required Skills
- Strong leadership and team-management abilities.
- Excellent understanding of hotel operations and luxury hospitality standards.
- Outstanding guest-service and relationship-management skills.
- Excellent verbal and written communication skills.
- Strong problem-solving, decision-making, and conflict-resolution abilities.
- Excellent organizational and time-management skills.
- Ability to coordinate and manage multiple departments simultaneously.
- Strong knowledge of hotel SOPs, operational standards, and quality management.
- Good understanding of budgeting, cost control, inventory management, and operational reporting.
- Proficiency in Microsoft Office and hotel management systems.
- Ability to remain calm and effective under pressure.
- Strong attention to detail with a hands-on approach to hotel operations.
- Professional appearance, positive attitude, and excellent grooming standards.
- Passion for delivering personalized and exceptional luxury guest experiences.
Working Conditions
- Full-time managerial position.
- Hotel/resort-based role requiring active involvement across all operational areas.
- May require extended working hours, weekends, evenings, and holidays depending on hotel operations and guest requirements.
- Extensive involvement in pre-opening activities, including recruitment, training, SOP implementation, departmental setup, mock operations, inspections, and trial runs.
- Requires flexibility, strong leadership, and a hands-on approach during the hotel's opening and initial operational period.
- Regular interaction with guests, management, department heads, employees, vendors, and other stakeholders.
Pay: ₹30,000.00 - ₹400,000.00 per month
Benefits:
Work Location: In person
