About Us
Elevate Living Estates is a growing UK-based property management company specialising in premium serviced accommodation and short-to-mid-term rentals across England.
We pride ourselves on delivering exceptional guest experiences whilst providing a professional and stress-free service for our clients. As our portfolio continues to grow, we're looking for a dedicated Operations & Guest Experience Coordinator to become a long-term member of our team and take senior roles.
We're looking for someone who wants to build a career with us and grow alongside the business.
About the Role
You'll become a key member of our operations team, helping ensure our properties operate smoothly every day.
Your responsibilities will include:
- Responding to guest enquiries across Airbnb, Booking.com and direct bookings
- Managing reservations and guest communications
- Coordinating cleaners, maintenance contractors and suppliers
- Monitoring daily arrivals and departures
- Ensuring all properties are ready before guest check-in
- Managing housekeeping schedules
- Following operational SOPs and checklists
- Updating ClickUp and other internal systems
- Escalating issues where necessary
- Maintaining excellent response times and guest satisfaction
- Supporting business administration and operational projects
What We're Looking For
Essential:
- Excellent written and spoken English
- Strong organisational skills
- Excellent attention to detail
- Ability to work independently
- Reliable internet connection and quiet working environment
- Confident using Google Workspace (Docs, Sheets, Gmail)
- Comfortable learning new software
- Professional communication skills
- Positive attitude and willingness to learn
Mandatory:
- Experience with Airbnb or serviced accommodation for a minimum of a year
- Property management experience
- Customer service experience
- Knowledge of ClickUp, Slack, Guesty or similar platforms
- Experience working remotely
Working Hours
We operate across UK time zones.
Shift patterns will be discussed during the interview, and we're looking for someone with flexibility to work afternoon and evening UK hours where required.
Salary & Benefits
- Starting salary from 35,860.77-50,000
- Performance bonus scheme
- Salary review following successful probation
- Long-term career progression
- Ongoing training and development
- Fully remote position
- Supportive and growing team
- 20 paid annual leave days per year
- Local public holidays
- 5 paid sick days per year
- Paid Birthday Leave
Our Values
We're looking for someone who is:
- Honest
- Proactive
- Organised
- Solution-focused
- Reliable
- Passionate about delivering exceptional customer service
Working Hours Available- (UK Time)
Day: 09:00-18:00 - Monday - Wednesday; Thursday & Friday off; Saturday - Sunday
Day/Night: 14:00-23:00 - Saturday-Monday; Tuesday & Wednesday off; Thur-Friday - 09:00-18:00
Overnight shift: 14:00-23:00 - Monday- Friday
We value people who take ownership, communicate well and continuously look for ways to improve.
How to Apply
Please submit:
- Your CV
- A short introduction about yourself
- Your relevant experience
- Your preferred working hours (UK time)
- Your salary expectations
- Your earliest available start date
Successful candidates will be invited to an interview followed by a paid probation period. Please do not apply if you do not have relevant experience.
We look forward to welcoming the right person to Elevate Living Estates.
Pay: ₹35,860.77 - ₹50,000.00 per month
Application Question(s):
- Please provide a brief introduction, including your current role and why you're interested in joining Elevate Living Estates and what you're looking for in the next opportunity.
- Which booking platforms or property management systems have you used?
- Have you worked within serviced accommodation or short-term rentals before?
- Do you have the following?
1. Reliable High-speed interent
2. Reliable internet Connection
3. Backup Power
4. Laptop or desktop computer
5. Noise-cancelling headset
6. Dedicated home working environment
7. Monitor
- What are your monthly salary expectation?
- How soon can you start?
- Have you co-ordinated guest check-ins, cleaners or maintenance teams before?
Experience:
- Hotel management: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Remote
