Job Description – Front Desk Receptionist
Company: Dr. Awish Derma Care Pvt. Ltd.
Industry: Healthcare / Dermatology & Aesthetic Care
Location: Sarita Vihar, New Delhi
Position: Front Desk Receptionist
Working Hours: 10:00 AM – 8:00 PM
Working Days: 6 days a week
Weekly Off: 1 rotational day
About the Role
Dr. Awish Derma Care Pvt. Ltd. is looking for a professional, friendly, and well-organized Front Desk Receptionist to manage the reception area and provide an excellent patient experience. The ideal candidate should have strong communication skills, a pleasant personality, and the ability to efficiently handle front-office operations in a healthcare environment.
Key Responsibilities
- Welcome and greet patients and visitors professionally.
- Manage patient appointments, registrations, confirmations, and rescheduling.
- Handle incoming calls, WhatsApp inquiries, and general patient queries.
- Maintain accurate patient records and front-desk documentation.
- Coordinate with doctors, therapists, and other clinic staff regarding appointments and patient flow.
- Explain basic clinic services, procedures, timings, and policies to patients.
- Manage billing, payments, receipts, and basic cash-handling responsibilities, as required.
- Follow up with patients regarding appointments and scheduled visits.
- Maintain a clean, organized, and professional reception area.
- Ensure patient information is handled with confidentiality and professionalism.
- Assist with daily administrative and front-office tasks.
- Handle patient concerns courteously and escalate issues to the appropriate senior team member when required.
Candidate Requirements
- Minimum qualification: 12th Pass / Graduate.
- Prior experience as a receptionist, front-desk executive, clinic receptionist, or in a healthcare/dermatology setting is preferred.
- Excellent verbal and written communication skills.
- Pleasant personality with a patient-centric approach.
- Good knowledge of basic computer operations, MS Office, and appointment-management systems.
- Ability to communicate professionally in English and Hindi.
- Strong organizational and multitasking abilities.
- Well-groomed, punctual, responsible, and professional.
- Ability to work comfortably in a fast-paced healthcare environment.
Preferred Skills
- Patient handling and customer service
- Appointment scheduling
- Telephone etiquette
- Basic billing and cash handling
- WhatsApp communication
- Computer proficiency
- Team coordination
- Problem-solving and conflict management
What We Offer
- Professional and positive work environment.
- Opportunity to work in the healthcare and dermatology sector.
- Learning and career-growth opportunities.
- Supportive and collaborative team culture.
Working Schedule: 10:00 AM – 8:00 PM | 6 working days + 1 rotational weekly off
Job Location: Sarita Vihar, New Delhi
Ideal Candidate: A confident, courteous, and patient-focused professional who can represent the clinic positively while ensuring smooth and efficient front-desk operations.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
