Job Description
Salesforce Administration
• Manage and maintain Salesforce environments, including configuration, security settings, user administration, and data management.
• Oversee role hierarchies, profiles, permission sets, and platform governance.
• Perform routine system health checks, troubleshooting, and platform optimizations.
Apex & API Development
• Design, build, and maintain custom APIs and integrations using Salesforce Apex, REST, and SOAP.
• Develop scalable Apex classes, triggers, test classes, and integration logic.
• Collaborate with cross-functional teams to integrate Salesforce with internal and external systems.
Loyalty Management
• Work with Salesforce Loyalty Management (or equivalent loyalty platforms) to design, implement, and optimize loyalty programs.
• Configure loyalty program rules, workflows, tiers, promotions, and member interactions.
• Support business teams in analyzing loyalty data and improving customer engagement strategies.
Environment Management & Deployments
• Manage change sets, metadata deployments, and CI/CD pipelines across sandbox and production environments.
• Ensure adherence to release management best practices, including version control and deployment governance.
• Troubleshoot deployment issues and coordinate release schedules with stakeholders.
Required Qualifications
• Salesforce System Administrator Certification (ADM 201 or equivalent).
• Proven experience building and consuming APIs using Salesforce Apex.
• Strong understanding of Salesforce Data Model, automation tools (Flow, Process Builder, Workflow), and platform capabilities.
• Hands-on experience with Salesforce Loyalty Management.
• Experience deploying changes across multiple environments using tools like Change Sets, Salesforce CLI, Github actions, Spinnaker or similar.
• Strong analytical, problem solving, and communication skills.
