8–10 years of relevant work experience in Digital Transformation, Consulting, Project Management, or SaaS implementation roles.
- Minimum 3 years of prior experience in a client-facing project, program, or consulting role.
- Prior experience leading SaaS implementation projects and managing rollout/adoption of new solutions.
- Strong ability to manage scope, schedule, risks, resources, and customer expectations within a project management framework.
- Exceptional organizational, presentation, and communication skills — both verbal and written.
- Excellent customer-facing skills with experience presenting to and achieving agreement from senior leaders, including Managers, Directors, VPs, CMOs, and CXOs.
- Outstanding problem-solving and analytical skills, including the ability to identify issues, resolve them quickly, and know when to engage internal resources.
- Ability to summarize and communicate effectively at the executive level.
- Ability to multi-task and prioritize across multiple projects and customers at the same time.
- Experience with Agile Scrum processes and project management systems such as Jira, Confluence, or equivalent tools.
- Experience reviewing and elaborating business and technical requirements, and coaching client resources around requirements management.
- Must be self-motivated, responsive, professional, and dedicated to customer success.
- Possess an innovative, problem-solving, and solutions-oriented mindset.
- Ability to successfully manage project teams and customers through ambiguity.
- Strong knowledge of Microsoft Office suite for creating and communicating analysis, strategies, reports, and customer-facing presentations.
