Location: Remote (India)
Working Hours: UK Business Hours (Full-Time)
Pollysys Global Solutions Ltd, a UK-based Managed Service Provider (MSP), is looking for an experienced MSP Technical Support Engineer to support our UK clients remotely.
Key Responsibilities
- Provide remote IT support to UK clients.
- Administer Microsoft 365 and Google Workspace environments.
- Manage Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.
- Configure and troubleshoot MFA, Conditional Access, and cyber security solutions.
- Manage Windows, Linux, and macOS endpoints.
- Perform endpoint monitoring, patch management, software deployment, and backup monitoring.
- Troubleshoot networking, desktop, server, and cloud-related issues.
- Maintain technical documentation and deliver excellent customer support.
Required Skills
- 2+ years of experience in IT Support or Managed Services (MSP preferred).
- Strong knowledge of Microsoft 365 Administration.
- Experience with Google Workspace Administration.
- Good understanding of Cyber Security best practices.
- Experience supporting Windows, Linux, and macOS endpoints.
- Knowledge of TCP/IP, DNS, DHCP, VPN, and Active Directory/Microsoft Entra ID.
- Excellent troubleshooting and communication skills.
- Fluent spoken and written English.
Nice to Have
Experience with any of the following will be a strong advantage:
- NinjaOne RMM
- Hornetsecurity
- Microsoft Intune
- Bitdefender GravityZone
- PowerShell or Bash scripting
- Azure or AWS Cloud
If you're passionate about cloud technologies, cyber security, and delivering exceptional IT support, we'd love to hear from you.
Job Type: Full-Time
Location: Remote (India)
Working Hours: UK Business Hours (Monday–Friday)
Pay: ₹250,864.50 - ₹1,304,055.79 per year
Work Location: In person
