Desktop Support Engineer Responsibilities:
- Install, upgrade, support, and troubleshoot Windows OS & Mac authorized desktop applications, hardware, and peripheral equipment.
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Coordinate and execute remedial repairs on computers, laptops, printers, and peripherals.
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Monitor, operate, manage, troubleshoot, and restore service to PCs & notebooks with authorized access to network.
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Responding to user tickets.
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Contacting users to find out the nature of the problem.
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Installing and upgrading operating systems and computer software.
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Troubleshooting networking and connection issues.
Technical Skills : Windows & Mac OS & Outlook support
