Job Summary
We are looking for a skilled Team Leader with experience in manufacturing plant management. The candidate should be well versed in Facility Management Services (FMS) and vendor management, along with having hands-on experience in hardware maintenance and AMC handling. The candidate must have experience in managing IT assets of 8000+ systems and should be proficient in preparing MIS reports and managing shift rosters effectively. Good understanding of ITIL processes is mandatory, while ITIL certification will be preferred. The ideal candidate should possess strong leadership, coordination, and communication skills with the ability to manage onsite operations efficiently in a fast-paced manufacturing environment.
Key Responsibilities
- Providing a single service window for all IT services, which should be managed on a 24 x 7 x 365 contractual basis.
- Provide on-line help to users in case of any problems Help users in registering service requests for all IT services in MITS or register on behalf of them for requests received through phone, e-mail, personally or by any another medium.
- Tracking service requests by follow up with L2 service providers & hierarchical escalations if required.
- Attending & tracking non maintenance queries through register.
- Tracking other IT requests captured through online system, hard copy forms and forward it to the respective team and maintain record of the same
- Providing feedback to users for requests captured though call management portal.
- Co-ordination with other service desks or teams
- Manage entire team
- Prepared shift roaster for 24X7X365 support
- Email communication to respective management and users etc.
Required Skills & Experience
- Able to manage Team of 40 people.
- Strong in email communication and verbal communication
- Able to manage SLA
- Must be a good team member
- Good Reporting
- Able to manage 24X7X365 support
- Technical sound in Hardware & Network trouble shooting
- Able to resolve the critical issues and help to team member to provide resolution.etc..
Pay: ₹800,000.00 - ₹1,000,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
