Experience: Minimum 2-3 Years
Industry: Real Estate / Property
Employment Type: Full-Time
Location: Kalyan
We are looking for a well-presented and customer-focused Guest Relation Executive (GRE) to be the first point of contact for walk-in clients and visitors at our real estate sales office/site.
The ideal candidate should have excellent communication and hospitality skills, a pleasant personality and the ability to create a positive first impression for prospective customers.
Key Responsibilities
Greet and welcome walk-in customers and visitors at the sales office/site.
Coordinate appointments and site visits between customers and the sales team.
Maintain the visitor log and basic customer details in the CRM/register.
Offer refreshments and ensure visitor comfort while they wait.
Handle incoming calls and route enquiries to the appropriate sales/presales team member.
Assist in maintaining a clean, organized and presentable front office/reception area.
Coordinate with the sales, presales and admin teams for smooth customer handling.
Provide basic project information to visitors as briefed by the sales team.
Maintain professionalism and courtesy at all times with clients and colleagues.
Support in organizing site events, launches and customer meets as required.
Requirements
Minimum 2-3 years of experience in a guest relations, front office, hospitality or customer service role (real estate experience preferred).
Excellent verbal communication skills in the local language and English/Hindi.
Pleasant, presentable and well-groomed personality.
Good interpersonal and customer-handling skills.
Basic computer knowledge (MS Office, CRM/registers).
Ability to multitask and stay calm under pressure.
Punctual, disciplined and a team player.
Preferred Experience
Candidates with experience in:
Real estate sales offices or show flats
Hospitality (hotels, resorts, front desk)
Corporate reception/front office roles
Customer service in retail or banking
will be preferred.
Key Performance Indicators (KPIs)
Visitor experience and satisfaction
Timely coordination of appointments and site visits
Accuracy of visitor/customer records
Professionalism and presentation standards
Support provided to sales and presales teams
What We Offer
Competitive salary
Performance-based incentives
Growth opportunities
Professional working environment
Opportunity to work with a growing real estate organization
Work Location: In person
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
