Customer Support Executive – US Voice Process
Location: Jaipur
Salary: Up to ₹32,000 CTC
Experience: Minimum 6 months in BPO/Customer Support
Openings: 12
Job Description:
We are hiring Customer Support Executives for an international US Voice Process – MediaMarkt Saturn. Candidates should have excellent English communication skills and prior BPO/customer support experience, preferably in E-commerce.
Key Responsibilities:
- Handle customer queries and provide effective solutions.
- Assist customers with order, product, and service-related concerns.
- Communicate professionally with US customers.
- Resolve customer issues and ensure customer satisfaction.
- Follow process guidelines and maintain accurate records.
Requirements:
- Minimum 6 months of BPO/Customer Support experience.
- E-commerce customer support experience preferred.
- Excellent English fluency (C1 level).
- Comfortable working in a US Voice Process.
- Good communication and problem-solving skills.
Work Details:
- 5.5 days working with rotational shifts and rotational offs.
- Night shifts as per business requirement.
- One-sided cab facility for females during odd hours.
- Selection Rounds: HR & Operations.
- Versant: C1 US Voice Versant.
Pay: From ₹24,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
