About Leeford Healthcare
Leeford Healthcare is a leading pharmaceutical and healthcare company committed to delivering quality health products and exceptional customer experiences across India.
Job Summary
We are looking for a dedicated and empathetic *Customer Care Executive* to join our team. You will be the first point of contact for our customers, ensuring their queries and concerns are resolved promptly and professionally.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chats regarding products, orders, and complaints
- Resolve customer queries related to healthcare products in a timely manner
- Maintain accurate records of customer interactions in the CRM system
- Coordinate with internal teams to address customer issues
- Escalate unresolved issues to the appropriate department
- Meet daily/weekly call handling and resolution targets
Required Skills & Qualifications
- Graduate in any discipline
- 1–3 years of experience in customer service
- Excellent communication skills in Hindi and English (regional language is a plus)
- Basic computer proficiency (MS Office, email, CRM tools)
- Patient, empathetic, and problem-solving attitude
- Ability to handle pressure and multitask efficiently
Perks & Benefits
- Fixed monthly salary: ₹15,000 – ₹25,000
- Performance-based incentives
- Growth opportunities within the organization
- Professional training provided
Pay: ₹16,000.00 - ₹24,000.00 per month
Benefits:
Work Location: In person
