PURPOSE OF POSITION
Candidates will be responsible to handle the queries and complaints from customers.
PRIMARY DUTIES AND RESPONSIBILITIES
● Ability to communicate with our global customers in both written and spoken English within corporate environment
● Candidate will be directly contacting VIP clients and will be handling their bookings related to their events,travel,stays.
● Should have basic knowledge of ecommerce service industry.
● Should have basic knowledge of hospitality and service industry.
● Flexible to work in blended business. (Calls chat and emails)
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate, valid and complete information by using the right methods/tools
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Follow communication procedures, guidelines and policies
ELIGIBILITY
● Excellent English Communication and presentation skills.
● Proven customer support experience or experience as a Client Service Representative.
● Versant skills with C1 Level.
● Undergraduate/Graduate with min 6 months of experience.
WORK CULTURE
● 5.5 days a week with rotational off
● Rational Shift
Pay: ₹25,000.00 - ₹30,000.00 per month
Experience:
- international travel, hotel event bookings: 1 year (Required)
Work Location: In person
