Job Title: Front Office Receptionist
Location: Keys Select Managed By Lemon Tree, Thiruvanmiyur Chennai
Job Summary: As the first point of contact for our guests, the Front Office Receptionist is responsible for providing exceptional customer service, managing front desk operations, and ensuring a warm and welcoming environment. You will play a crucial role in enhancing the guest experience and maintaining the hotel’s reputation for excellence.
Key Responsibilities:
- Guest Check-In/Check-Out: Efficiently manage the check-in and check-out process, ensuring all guest information is accurately recorded.
- Customer Service: Provide outstanding service to guests, addressing inquiries, resolving complaints, and fulfilling special requests promptly.
- Communication: Maintain clear communication with other departments (housekeeping, maintenance, etc.) to ensure guest needs are met.
- Reservation Management: Handle room reservations, cancellations, and modifications, while maximizing occupancy and revenue.
- Payment Processing: Process payments, manage cash and credit transactions, and ensure accurate billing.
- Information Provider: Assist guests with information regarding hotel amenities, local attractions, and services.
- Administrative Tasks: Perform clerical duties such as answering phones, responding to emails, and maintaining organized records.
- Compliance: Adhere to hotel policies and procedures, including health and safety regulations.
Qualifications:
- High school diploma or equivalent; additional hospitality training is a plus.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Proficient in Microsoft Office and hotel management software (e.g., Opera, PMS systems).
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays.
Physical Requirements:
- Ability to stand for extended periods.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
Schedule:
- Day shift
- Morning shift
- Rotational shift
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Application Deadline: 30/09/2024
