Job Description – Hospital Branch Administrator
Job Title: Branch Administrator
Department: Administration
Location: Branch/Hospital
Job Summary
The Branch Administrator is responsible for overseeing the day-to-day administrative and operational activities of the hospital branch. The role ensures smooth functioning of departments, compliance with hospital policies, staff coordination, patient satisfaction, and effective resource management.
Key Responsibilities
- Manage the daily operations of the hospital branch.
- Supervise Front Office, Housekeeping, Security, Pharmacy, and other support staff.
- Monitor staff attendance, shifts, leave, and discipline.
- Ensure smooth patient flow and provide excellent patient service.
- Coordinate with doctors, nursing, HR, Finance, and other departments.
- Maintain hospital records, statutory documents, and administrative reports.
- Monitor inventory, assets, and vendor services.
- Ensure compliance with NABH standards, hospital policies, and safety regulations.
- Handle patient grievances and resolve operational issues promptly.
- Monitor branch expenses and petty cash.
- Ensure infrastructure, equipment, and facilities are maintained properly.
- Prepare daily, weekly, and monthly operational reports for management.
- Support recruitment, onboarding, and staff training in coordination with HR.
- Drive branch performance by achieving operational and patient satisfaction targets.
Qualifications
- Bachelor's Degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
- MBA/MHA is preferred.
Experience
- 3–7 years of experience in hospital administration or healthcare operations.
- Experience managing a multi-specialty or fertility hospital is an added advantage.
Required Skills
- Strong leadership and team management.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Knowledge of hospital operations and compliance.
- Proficiency in MS Office and Hospital Information Systems (HIS).
- Ability to work under pressure and manage multiple responsibilities.
Key Performance Indicators (KPIs)
- Smooth hospital operations.
- Patient satisfaction and grievance resolution.
- Staff productivity and discipline.
- Compliance with hospital policies and statutory requirements.
- Cost control and efficient resource utilization.
- Timely submission of operational reports.
Preferred Industry: Hospital, Healthcare, Multi-specialty Hospital, Fertility Centre, or Medical Centre.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
