Job Opening: Guest Relations Executive (GRE)
Company: Ten 11 Hospitality Private Limited
Location: INEJ Executive Chennai Railway Lounge
Department: Operations
Employment Type: Full-Time
About Us
Ten 11 Hospitality Private Limited is a leading hospitality company managing premium railway and airport lounges across India. We are committed to delivering exceptional guest experiences through outstanding service, professionalism, and operational excellence.
We are looking for a dynamic, customer-focused, and well-groomed Guest Relations Executive (GRE) to join our Chennai Lounge team.
Key Responsibilities
- Welcome guests warmly and provide a memorable first impression.
- Assist guests with lounge access, check-in, and membership verification.
- Address guest queries, requests, and complaints professionally.
- Ensure smooth lounge operations and maintain high service standards.
- Coordinate with housekeeping, food & beverage, and operations teams to enhance the guest experience.
- Maintain cleanliness and presentation of the reception and lounge area.
- Handle guest feedback and escalate concerns when required.
- Maintain accurate records and daily operational reports.
- Follow company SOPs and ensure compliance with safety and service standards.
Required Skills
- Excellent communication and interpersonal skills.
- Customer service-oriented with a pleasant personality.
- Well-groomed and professional appearance.
- Ability to remain calm and courteous under pressure.
- Basic computer knowledge (MS Office and email).
- Strong problem-solving and coordination skills.
- Flexible to work in rotational shifts, including weekends and holidays.
Qualifications
- Graduate in any discipline (Hotel Management candidates preferred).
- 1–3 years of experience in hospitality, customer service, front office, lounge operations, or guest relations.
- Freshers with excellent communication skills and a passion for hospitality may also apply.
What We Offer
- Competitive salary.
- Growth and learning opportunities within a fast-growing hospitality organization.
- Professional work environment.
- Training and career development programs.
Location: Chennai Lounge
If you have a passion for hospitality and enjoy creating exceptional guest experiences, we'd love to hear from you. Apply now and join the Ten 11 Hospitality team!\
Contact n0:- 9311087377
Mail ID:- [email protected]
Pay: ₹16,000.00 - ₹17,000.00 per month
Benefits:
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
