Hyderabad, Telangana
Job Summary
SNOW developer
Key Responsibilities
Application Development & Customization.Design, develop, and customize ServiceNow applications based on business requirements.Configure forms, tables, workflows, catalogs, and portals.Create and maintain custom modules within the ServiceNow platform.
2. Scripting & Automation Develop Client Scripts, Business Rules, UI Actions, Script Includes, and Scheduled Jobs.Automate business processes using Flow Designer and Workflow tools.Optimize existing scripts for performance and scalability.
3. ServiceNow Administration.Configure users, roles, groups, and access controls (ACLs).Manage update sets, migrations, and platform upgrades.Maintain platform health, performance, and security.
4. Integration Development Develop and support integrations with third-party applications using REST/SOAP APIs.Configure Integration Hub and MID Servers.Enable data exchange between ServiceNow and enterprise systems such as Azure AD, Microsoft 365, SAP, and monitoring tools.
5. ITSM Process Implementation Implement and enhance Incident, Problem, Change, Request, and Knowledge Management processes.Align ServiceNow solutions with ITIL best practices.Support process improvements and automation initiatives.
6. CMDB & Asset Management Maintain CMDB data integrity and service mapping. Develop Discovery and integration solutions to populate configuration data. Support IT Asset Management (ITAM) initiatives.
7. Service Portal & User Experience Develop and maintain Service Portals and Employee Center portals. Create custom widgets and improved user interfaces. Enhance end-user experience through intuitive designs.
8. Testing & Deployment Perform unit testing, system testing, and User Acceptance Testing (UAT) support. Manage code promotion across Development, Test, and Production environments. Ensure successful deployment with minimal business impact.
Skill Requirements
ServiceNow Architecture Tables, Forms, Fields, and Records Application Navigator Update Sets Scoped Applications Service Catalog Knowledge Management
Other Requirements
Troubleshooting & Support Analyze and resolve platform issues and defects. Provide L2/L3 support for complex ServiceNow incidents. Monitor platform performance and implement corrective actions.
10. Documentation & Collaboration Prepare technical design documents, SOPs, and knowledge articles. Work closely with business analysts, architects, and stakeholders. Participate in Agile ceremonies, sprint planning, and code reviews.
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