Overview:
Planview has one mission: to build the future of connected work, from ideas to impact.
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We’re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and X.
Responsibilities:
- Collaborate with colleagues to provide support to numerous database systems hosted in AWS.
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Collaborate with our Support organization in the resolution of support cases, developing and running scripts, creating SQL jobs, and troubleshooting database servers in a hosted environment.
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Responsible for diagnosing customer connectivity, configuration, and performance issues.
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Responsible for translating execution plans and recommending performance enhancements.
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Responsible for implementing alerts and monitoring systems.
- Develop support documentation, policies, and runbooks.
- Participate in on-call pager duty rotation and periodic weekend work with compensatory time off given with on-call plus weekend allowances.
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Identify opportunities for performance optimization, cost reduction, and improved system reliability. Suggest and implement enhancements where suitable.
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Collaborate closely with DevOps, IT, and Security teams to support hybrid cloud integrations, ensuring seamless and secure operations across all environments.
Qualifications:
- A bachelor’s degree in computer science or related experience.
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8 plus years of experience in supporting Cloud-based production environments.
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Strong knowledge of database technologies
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Strong working knowledge of SQL Server performance and health/capacity monitoring
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Extensive knowledge of writing Transact SQL, DDL, and DML.
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Extensive knowledge of troubleshooting and tuning SQL.
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Extensive working knowledge of administering Microsoft SQL Server, Analysis Services, Reporting Server, and other supporting products.
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Experience in automation and developing heuristic solutions using scripting languages like PowerShell and Python.
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Experience working in Cloud-Based environments such as AWS and Azure.
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Familiarity with applying AI techniques to identify performance risks and capacity constraints proactively.
- Familiarity with integrating AI-assisted automation to enhance operational workflows, incident response, and root cause analysis.
- Knowledge of monitoring and data collection tools to enable a proactive, data-driven approach to maximizing system availability.
- Experience with log aggregation and observability platforms for troubleshooting, anomaly detection, and trend analysis.
- Ability to evaluate and adopt emerging AI technologies to improve operational efficiency, reliability, and decision-making.
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Knowledge of monitoring and data collection tools will enable a proactive approach to maximize client availability.
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Collaborate on documentation, playbooks, policies, and procedures.
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Ability to research issues and new technologies and effectively communicate findings.
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Experience with log aggregation tools for troubleshooting and anomaly identification.
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Knowledge of high-availability technologies such as AlwaysOn Availability Groups and clustering.
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Ability to clearly communicate, work with others, and prioritize tasks and workload.
