About Us:
Masterglobal Logistics LLC is a leading Freight Forwarding & Logistics Company based in Dubai. As part of our global expansion, we are excited to open our brand-new office in Mumbai. We are looking for dynamic professionals for immediate joining to help establish our foundation in India.
Role Overview:
We are seeking a client-centric Senior Executive – Customer Service to bridge the gap between our operational execution and customer satisfaction. The ideal candidate will be highly skilled in relationship management and managing tight deadlines.
Key Responsibilities:
- Efficiently manage incoming customer inquiries and provide proactive, transparent shipment updates.
- Seamlessly coordinate with internal operations teams and overseas agents to track shipments.
- Ensure swift, accurate, and timely resolution of any customer issues or bottlenecks.
- Maintain and elevate our company’s high customer service and communication standards.
Requirements:
- Experience: Minimum 5 years of dedicated experience in freight forwarding customer service roles.
- Skills: Superb interpersonal communication, coordination, and customer handling skills.
- Approach: Ability to remain calm under pressure and handle customer concerns professionally.
How to Apply:
If you match these qualifications and are ready for an immediate start, please send your updated resume to [email protected].
Critical Note: Please mention "Senior Executive – Customer Service" in your email subject line.
Pay: ₹600,000.00 - ₹800,000.00 per year
Language:
Work Location: In person
