Job Description: Operations & Growth Lead
Company: Bogmalo Foods & Hospitality Pvt. Ltd. (Uncle Peter's Pancakes)
Location: Bengaluru, Karnataka
Employment Type: Full-time
About Uncle Peter’s Pancakes: Uncle Peter's Pancakes (UPP) is a rapidly growing Indian pancake QSR chain that began as a cloud kitchen in Indiranagar, Bengaluru, in 2019. The brand aims to bring the essence of pancake culture to India, offering a variety of both sweet and savory options tailored to the Indian palate. UPP has expanded to over 120+ outlets across 40 cities. The brand has been featured on Shark Tank India Season 3, highlighting its innovative approach and rapid growth. With plans to open over 500 stores across India in the next three years, Uncle Peter’s Pancakes is on a mission to make pancakes a staple in Indian cuisine.
About the Role: Having opened nearly 120+ Uncle Peter's Pancakes outlets in under 3 years,we are seeking an Operations & Growth Lead to command the engine room of India’s largest pancake brand. This role is designed for an experienced F&B leader who combines deep operational expertise with datadriven decision-making to scale high-growth businesses quickly and precisely.
Key Responsibilities:
1. P&L & Financial Ownership
End-to-End P&L Ownership: Take complete accountability for the P&L across 100+ outlets, driving unit-level profitability, controlling Food Cost, minimizing wastage, and optimizing labor/utility costs.
Aggregator & Unit Economics Optimization: Master and optimize unit economics across Aggregators and dine-in channels. Deep dive into commission structures, ad spending ROI, discount strategies, packaging expenses, and aggregator margin contribution to maximize EBITDA.
2. Operational Excellence & Scale
Scale Operations Management: Oversee day-to-day multi-city outlet operations across the UPP ecosystem, ensuring consistency in product quality, speed of service and guest experience.
Team Leadership & Escalations: Directly lead, mentor, and manage the operations team. Serve as the final escalation point for complex franchisee, customer, operational, and supply chain issues with a calm and decisive hand.
Process Standardization & Scaling: Ensure strict adherence to the SOPs across all stores to enable seamless rollout for the next wave of store openings. 3. Audit Framework & Quality Assurance
Design & Implement Audit Frameworks: Build, roll out, and enforce a rigorous store audit framework covering hygiene, safety, brand guidelines, and operational standards.
FSSAI & Regulatory Compliance: Standardize FSSAI compliance, pest control protocols, temperature checks, and raw material quality checks across all outlets.
Variance & Loss Prevention Audits: Conduct routine inventory audits, physical-vs-system variance checks, yield management assessments and pilferage tracking across company and franchised units.
Franchisee Compliance Audits: Ensure franchise-operated stores strictly follow core brand SOPs, ingredient sourcing rules, and quality control metrics.
4. Data Analytics, Tech & AI Integration Data-Driven Decision Making: Transform complex, messy operational datasets (POS data, order aggregator metrics, inventory logs) into actionable strategies and daily operational priorities.
AI Tool Integration: Utilize modern F&B tech suites and AI-assisted workflows to automate inventory forecasting, predict demand spikes, and streamline operational reporting
Required Qualifications & Skills
Experience: 10+ years of proven operational leadership in QSR, café, or F&B chains (Multi-unit management experience is strictly mandatory). Aggregator Expertise: Deep domain knowledge of ecosystems—commission models, rider handover times, operational ratings, cancellation rates, and aggregator marketing mechanics.
Data & Financial Acumen: Strong capability in financial modeling, data analytics, and operational metrics; ability to translate complex spreadsheets into business outcomes.
Tech-Savvy: Active comfort using modern AI platforms and modern F&B tech suites. Leadership Style: Hands-on leader who enjoys the grind of operations, builds clear accountability, and thrives in high-growth environments.
To Apply : Share your CV on [email protected]
Pay: ₹1,300,000.00 - ₹1,500,000.00 per year
Work Location: In person
