Product Analyst – Service Management Tool (SMT)

TMF Group -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Business analysis
Analysis skills
Scrum
Agile
Communication skills
Surface mount technology

Full job description

General Information

Job ID

35277

Location

Bangalore, India

Work Types

Full Time

1. Product & Requirements Analysis

Gather and analyse business and technical requirements
Convert requirements into user stories, use cases, and acceptance criteria
Support backlog refinement and prioritisation using insights

2. Service Scope & Data Analysis

Analyse service scope data and country-specific variations
Identify gaps, inconsistencies, and improvement areas
Ensure SMT maintains accurate and high-quality catalogue data

3. Stakeholder Collaboration

Act as a link between business teams and product/technology teams
Conduct workshops, UAT sessions, and feedback discussions
Ensure outputs meet pre-sales and commercial contract needs (MSAs/SOWs)

4. Reporting & Insights

Track usage, adoption, and data quality metrics
Create dashboards and KPIs
Provide insights for product and process improvements

5. Delivery & Change Support

Assist with Agile processes (sprint planning, release readiness)
Support UAT coordination
Prepare training materials and documentation
Monitor post-release feedback and improvements

Key Requirements

Experience

Background as a Product Analyst / Business Analyst
Experience with enterprise or digital platforms
Exposure to service-based or outsourcing environments

Skills

Strong analytical and data interpretation skills
Ability to work with structured data and catalogues
Knowledge of data governance and quality improvement

Stakeholder & Communication

Excellent documentation and stakeholder management skills
Experience working in global, multi-country teams
Strong written and verbal communication

Technical & Process Knowledge

Familiarity with Agile / Scrum methodologies
Understanding of commercial processes, service catalogues, and scope management

What’s in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work.
We provide internal career opportunities, so you can take your career further within TMF.
Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients.
Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace.
Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

Other Benefits

Anniversary & Birthday Leave policy
Be part of One TMF
Paternity & Adoption leaves
Salary advance policy
Work flexibility – Hybrid work model
Talk about growth opportunities (we invest in talent)
Well-being initiatives

We’re looking forward to getting to know you!

Apply Now