Develop and implement a comprehensive customer experience strategy.
- Map and analyze the end-to-end customer journey.
- Monitor customer satisfaction metrics (CSAT, NPS, CES).
- Identify pain points and recommend process improvements.
- Collaborate with marketing, sales, product, and support teams to improve customer interactions.
- Lead Voice of Customer (VoC) programs and feedback initiatives.
- Analyze customer data to generate insights and actionable recommendations.
- Drive customer retention and loyalty programs.
- Train and coach teams on customer-centric best practices.
- Manage customer complaints and escalation processes.
- Report CX performance metrics to senior leadership.
Job Type: Full-time
Pay: ₹10,628.68 - ₹22,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
