Customer Service (Senior Executive / Assistant Manager)
Job Role: Customer Service – Senior Executive / Assistant Manager
Experience: 10 Years
Qualification: Any Graduation / Degree / Diploma
Age Limit: Below 35 Years
Job Type: Full-Time
Salary: Best in Industry – Based on Candidate Capability
Job Responsibilities:
- Lead and motivate the customer service team to deliver excellent customer support
- Ensure team members follow customer service policies, procedures, and company standards
- Monitor customer satisfaction and analyze service performance metrics
- Handle and resolve complex customer complaints and escalations
- Prepare and report customer service performance updates
- Maintain strong knowledge of company products and services
- Coordinate with internal departments for quick issue resolution
- Build and manage a high-performing customer service team
- Ensure smooth, efficient, and cost-effective team operations aligned with organizational goals
Required Skills:
- Excellent English Communication (Written & Verbal)
- Good Computer Knowledge – MS Outlook, MS Office & PPT
- Strong leadership and team handling skills
- Problem-solving and decision-making abilities
- Organized, confident, flexible, and enthusiastic personality
- Ability to work under pressure and meet deadlines
Preferred Traits:
- Team Leader
- Systematic & Trustworthy
- Continuous Improvement Mindset
- Timely Involvement & Ownership
- Aggressive in achieving targets and service excellence
Apply Now:
Interested candidates can contact:
Immediate Joiners Preferred
Pay: ₹13,308.76 - ₹52,281.59 per month
Work Location: In person
