Key Responsibilities
Front Desk Operations
- Welcome and greet guests in a polite and professional manner
- Handle guest check-in and check-out procedures
- Verify guest identity and maintain accurate records
- Provide room information, hotel policies, and local guidance
- Maintain reception area cleanliness and professionalism
Reservation & Booking Management
- Handle room reservations through phone, email, and online portals
- Update room availability in hotel software/system
- Coordinate with housekeeping regarding room status
- Manage cancellations, modifications, and walk-in bookings
Guest Service
- Respond to guest inquiries, complaints, and requests promptly
- Ensure guest satisfaction during the stay
- Coordinate with housekeeping, maintenance, and other departments
- Handle wake-up calls and special guest requests
Billing & Cash Handling
- Prepare bills and invoices accurately
- Handle cash, card, and online payments
- Maintain daily transaction records and reports
Night Duty Responsibilities
- Monitor hotel operations during night shift
- Handle late-night check-ins/check-outs
- Ensure guest safety and security procedures are followed
- Prepare night audit reports and shift handover
- Attend emergency situations calmly and professionally
Eligibility CriteriaFor Freshers
- Minimum 12th Pass / Graduate preferred
- Good communication and basic computer knowledge
- Positive attitude and willingness to learn
For Experienced Candidates
- Previous experience in hotel reception/front office preferred
- Knowledge of hotel management software is an advantage
- Strong guest-handling and multitasking skills
Required Skills
- Good communication skills in English and Hindi
- Pleasant personality and professional appearance
- Basic computer knowledge (MS Office, email, hotel software)
- Customer service and problem-solving skills
- Ability to work in rotational shifts and night duty
- Team player with good organizational skills
Working Hours
- Rotational shifts including:
- Morning Shift
- Evening Shift
- Night Shift
- Weekly off as per hotel policy
Salary
- Salary depends on experience, skills, and interview performance
Pay: ₹10,500.00 - ₹12,500.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
