About the Role
We are looking for an Installation & Helpdesk Coordinator to manage the end-to-end installation of Interactive Flat Panel Displays (IFPDs) across India and to run post-installation helpdesk support. The role requires strong coordination skills and an existing network of field engineers/technicians across multiple cities to ensure fast, reliable on-site execution.
Key Responsibilities
Installation Coordination
- Plan, schedule, and track IFPD installations across pan-India locations (schools, offices, corporate clients, etc.)
- Identify, onboard, and maintain a reliable pan-India network of installation engineers/technicians/vendors
- Assign installation jobs to the nearest available engineer based on location, urgency, and SLA
- Ensure installations are completed as per checklist/quality standards (mounting, wiring, calibration, software setup, demo to client)
- Collect and verify installation reports, photos, and client sign-offs
- Coordinate logistics — dispatch of units, accessories, and spare parts to installation sites
Helpdesk Support
- Act as first point of contact for post-installation technical issues (hardware/software)
- Log, categorize, and track support tickets till closure (via CRM/helpdesk tool)
- Coordinate with field engineers for on-site troubleshooting/repair visits when remote support isn't sufficient
- Escalate unresolved or recurring issues to the technical/product team
- Maintain SLA adherence for response and resolution times
- Follow up with clients to confirm issue resolution and satisfaction
Coordination & Reporting
- Maintain an updated database of engineers (city-wise, skill-wise, availability)
- Prepare daily/weekly MIS reports on installations completed, pending, and support tickets open/closed
- Liaise between clients, engineers, logistics, and internal teams to ensure smooth execution
- Manage engineer payouts/invoices related to installation and service visits (if applicable)
Requirements
- Graduate in any discipline (Electronics/IT background preferred)
- 1–4 years' experience in installation coordination, technical support, or field service management
- Must have existing contacts/network of engineers across multiple states in India for IFPD or similar electronics/AV equipment installation
- Familiarity with IFPD/interactive panels, AV equipment, or similar IT hardware is a strong plus
- Excellent coordination, follow-up, and multitasking skills
- Proficient in Excel/Google Sheets, helpdesk/CRM tools (Freshdesk, Zoho, etc.)
- Good communication skills (English + regional language advantage)
- Willingness to work in a fast-paced, target-driven environment
Pay: ₹18,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
