Key Responsibilities
- Manage and coordinate day-to-day operational activities.
- Monitor workflow to ensure timely completion of tasks and projects.
- Coordinate with internal departments, vendors, and customers to ensure smooth operations.
- Prepare and maintain operational reports, MIS, and documentation.
- Ensure compliance with company policies, procedures, and quality standards.
- Identify operational issues and recommend process improvements.
- Monitor key performance indicators (KPIs) and prepare performance reports.
- Handle customer escalations and coordinate resolutions with relevant teams.
- Support budgeting, cost control, and resource planning initiatives.
- Assist management with operational planning and execution of strategic initiatives.
- Ability to work independently as well as part of a team.
Required Qualifications
- Bachelor's degree in Business Administration, Operations Management, Commerce, or a related field.
- Min 2–5 years of experience in operations, administration, or a similar role.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Experience with ERP/CRM systems is an advantage.
Required Skills
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Analytical and problem-solving skills.
- Attention to detail and accuracy.
- Time management and prioritization skills.
- Ability to work independently and collaboratively in a team environment.
- Basic knowledge of data analysis and reporting.
Key Performance Indicators (KPIs)
- Timely completion of operational tasks.
- Process efficiency and productivity improvements.
- Accuracy of reports and documentation.
- Customer satisfaction and issue resolution.
- Compliance with operational standards and policies.
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
