The Vice President – Operations is a senior leadership role responsible for driving operational strategy, excellence, growth, and performance across multi-location operations. The role focuses on ensuring seamless service delivery, operational efficiency, quality standards, financial performance, and organizational scalability.
The incumbent will lead Regional Managers, Centre Heads, and cross-functional teams to build a high-performing operational ecosystem while ensuring exceptional customer experience, regulatory compliance, and sustainable business growth.
Key Responsibilities1. Strategic Leadership & Business Planning
- Develop and execute operational strategies aligned with organizational goals and growth plans.
- Drive long-term operational planning, expansion initiatives, and business transformation programs.
- Identify opportunities for market expansion, service enhancement, and operational optimization.
- Establish performance frameworks and governance mechanisms to improve business outcomes.
- Collaborate with leadership teams to align operational priorities with company objectives.
2. Regional & Multi-Site Operations Management
- Oversee operations across multiple regions, centers, and service units.
- Lead Regional Managers and Centre Heads to achieve operational goals and performance targets.
- Monitor operational KPIs, service quality metrics, and business performance.
- Ensure consistent implementation of policies, procedures, and operational standards across locations.
- Establish effective reporting systems, dashboards, and escalation mechanisms.
3. Quality, Compliance & Customer Experience
- Ensure adherence to quality standards, regulatory requirements, and operational SOPs.
- Drive customer-centric initiatives to improve satisfaction and service excellence.
- Implement systems for customer feedback, grievance management, and continuous improvement.
- Lead quality audits, compliance reviews, and risk management initiatives.
- Foster a culture focused on safety, quality, accountability, and excellence.
4. Financial Management & Cost Optimization
- Own operational budgets and P&L performance across business units.
- Drive financial efficiency while maintaining high service standards.
- Lead annual budgeting, forecasting, and variance analysis activities.
- Monitor cost structures and implement productivity improvement initiatives.
- Oversee vendor management, procurement strategies, and resource utilization.
5. People Leadership & Organizational Development
- Lead, mentor, and develop Regional Managers, Centre Heads, and operational leadership teams.
- Build leadership pipelines and succession planning strategies.
- Drive performance management frameworks and employee engagement initiatives.
- Promote a culture of ownership, collaboration, accountability, and continuous learning.
- Identify talent gaps and support workforce planning initiatives.
6. Process Excellence & Digital Transformation
- Lead operational excellence initiatives through process improvement methodologies.
- Drive automation and technology adoption to enhance efficiency and scalability.
- Optimize workflows, service delivery models, and operational reporting systems.
- Leverage data analytics and technology platforms to improve decision-making.
- Champion innovation and continuous improvement across all business functions.
7. Stakeholder & External Relations
- Build strong relationships with industry partners, regulatory bodies, vendors, and strategic stakeholders.
- Represent the organization in industry forums, business meetings, and strategic discussions.
- Ensure compliance with statutory, legal, licensing, and accreditation requirements.
- Support leadership and investors with operational reviews, data insights, and performance reports.
- Manage critical escalations and ensure stakeholder satisfaction.
Key StakeholdersInternal
- Regional Managers
- Centre Heads
- Clinical Leadership Teams
- Human Resources
- Finance
- Quality & Compliance
- Information Technology
- Projects Team
Pay: ₹300,000.00 - ₹333,000.00 per month
Application Question(s):
- Are you comfortable with Indiranagar and need to flexible to travel cities if required and travelling allownaces will be there
- Do you have experience in Multi site operation .
- Do you have 15 years of experience in Healthcare operations
- Do you have Quality, Compliance & Resident Experience
Work Location: In person
