Job Summary
We are looking for a proactive and student-focused Customer Relationship Executive – Exam Help Desk to support students throughout their examination journey after course completion. The role involves guiding students with exam booking, tracking their progress, conducting regular follow-ups, and coordinating with the Academy and Processing teams to ensure a smooth student journey and improve Academy-to-Processing conversions.
Key Responsibilities
- Act as the primary point of contact for students after course completion.
- Guide students on exam booking, available slots, timelines, and exam-related procedures.
- Track student progress from course completion until exam completion and processing eligibility.
- Conduct regular follow-ups on exam preparation, booking status, pending modules, and next steps.
- Resolve student concerns by coordinating with relevant departments.
- Maintain accurate records of course-completed students, exam bookings, module clearance, and processing-eligible students.
- Coordinate with the Academy team for student updates and with the Processing team for eligible student handover.
- Handle student queries through calls and WhatsApp.
- Build strong student relationships to improve engagement and satisfaction.
Requirements
- Bachelor's degree in any discipline.
- 1–2 years of experience in Customer Relationship, Student Relationship, Customer Support, Academic Counselling, or similar roles.
- Excellent communication, coordination, and follow-up skills.
- Ability to manage multiple student interactions and maintain records.
- Student-focused, friendly, and problem-solving approach.
- Basic knowledge of MS Excel and CRM tools is preferred.
Preferred Skills
- Experience in student counselling or educational/training institutes.
- Strong convincing, coordination, and relationship-building skills.
KPIs
- Course-completed students contacted.
- Exam booking conversion rate.
- Module clearance and follow-up completion.
- Academy-to-Processing conversion.
- Student satisfaction and query resolution.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
