JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are seeking a confident and capable Assistant Manager to be based on-site and take ownership of day-to-day operational activities. This role requires a hands-on leader who can independently manage site functions, coordinate teams, ensure operational excellence, and serve as the primary point of contact for all site-related matters.
Key ResponsibilitiesOperational Management
The Assistant Manager will oversee daily site operations, ensuring all activities run smoothly and efficiently. This includes monitoring workflows, identifying bottlenecks, implementing process improvements, and maintaining operational standards. You will be responsible for ensuring that service level agreements are met consistently and that site performance targets are achieved.
Team Leadership
Direct supervision of on-site staff including scheduling, task allocation, and performance monitoring. You will conduct regular team meetings, provide coaching and guidance, and foster a collaborative work environment. Building team capability through training and mentoring is a key aspect of this role.
Stakeholder Management
Act as the primary liaison between site operations and senior management, clients, vendors, and service providers. You will handle escalations, resolve issues promptly, and maintain strong working relationships with all stakeholders. Clear and proactive communication is essential.
Compliance and Safety
Ensure full compliance with health and safety regulations, company policies, and industry standards. Conduct regular site inspections, maintain documentation, and implement corrective actions when needed. Safety of personnel and assets is a top priority.
Resource Management
Manage site resources including equipment, supplies, and budgets. Monitor inventory levels, coordinate maintenance activities, and ensure cost-effective operations while maintaining quality standards.
Reporting and Documentation
Prepare regular operational reports, track key performance indicators, and maintain accurate records. Provide insights and recommendations to management based on site performance data.
Required QualificationsExperience: 5-8 years in operations management or facility management, with at least 1-2 years in a supervisory capacity
Leadership: Proven track record of leading teams and managing operations independently
Confidence: Self-assured decision-maker who can handle pressure and resolve issues without constant oversight
Communication: Excellent verbal and written communication skills for effective stakeholder engagement
Problem-Solving: Strong analytical abilities with a practical, solutions-oriented approach
Technical Knowledge: Understanding of operational processes, safety protocols, and relevant industry regulations
Education: Bachelor's degree in Business Administration, Operations Management, Engineering, or related field preferred
Essential CompetenciesAutonomous working style with ability to take initiative
Strong organizational and time management skills
Attention to detail with quality focus
Adaptability to changing priorities and dynamic environments
Proficiency in MS Office and operational management software
Customer service orientation
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
