Purpose
Provide exceptional customer support while assisting prospective and existing customers through Voice, WhatsApp, Email and Chat. Ensure customers receive timely assistance throughout their learning journey.
Compensation:
In Hand Salary: 3.00LPA + Incentives (2% on Revenue)
Key Responsibilities
Customer Support:
- Assist clients with support services related to our products and training programs.
- Bridge communication between customers and internal teams.
- Handle Export-Import related queries from past participants.
- Respond to Phone, WhatsApp, Email and Chat enquiries.
- Moderate Q&A sessions during webinars and live training.
- Maintain customer records and follow-up logs.
Sales Support:
- Follow up with prospects whose payments have been declined.
- Assist customers in completing registrations.
- Support interested prospects in selecting suitable programs.
- No Cold Calling – All interactions are with existing customers or inbound enquiries.
Daily Activities:
- Handle Outbound & Inbound calls
- WhatsApp & Email support
- Payment follow-ups
- Webinar moderation
- CRM updates
- Internal coordination
KPIs:
- Customer Satisfaction (CSAT)
- First Response Time
- Resolution Time
- Payment Follow-up Success
- Follow-up Compliance
- CRM Accuracy
- Revenue Generated
Preferred Candidate Profile:
- Minimum 2 years of experience in Customer Support or Voice Process.
- Export-Import industry experience preferred.
- Excellent communication skills.
- Strong customer handling abilities.
- Comfortable managing multiple communication channels.
Work Requirements:
- Work Mode: Remote
- Laptop with high speed internet connection.
- Smartphone in good working condition.
Pay: ₹25,000.00 per month
Work Location: Remote
