a. Technical know how:
- Detailed knowledge about facilities and services
Basic knowledge about HIS
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b. Alertness:
- Comfort level of the patient
- Patient safety
- Doctors available in the OPD
Expected time of doctors arrival
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c. Interpersonal skills:
- Good communication with patients, doctors, front office & colleagues
- Telephone etiquettes
Polite & courteous
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d. Basic Emergency training:
- Requires training in patient safety & wheel chair management
- Requires training in fire safety
- Requires training in first aid & BLS
e. Additional responsibilities if any –
- Answer all hospital specific queries politely and patiently with a smile and looking directly at the client.
- Shall be able to give directions for facilities.
- Shall provide the patient with information about free access, limited access & restricted areas of the hospital.
- Shall provide the patient with information on available services along with tariff, formalities and timings.
- Shall direct the patient in case of grievances to the Public Relations Officer (PRO) of the hospital.
- For employment related inquiries, shall direct them to the HRD Dept. of the hospital after taking prior approval from the dept.
- In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted and requested to escort the guest.
- Medical representatives shall be permitted in the hospital only on the days which shall be approved as the Hospital Policy manual.
- Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
- Endeavour to enter all the records in the software
- Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the ward boy / ayah / sweeper for the same.
- To control the flow of patients into the respective departments.
- Should a very clear idea of the type of concessions offered by the hospital and advise the patient accordingly.
- Responsible for giving up-to-date information to the senior’s o day to day activities and any other incidents in the department.
- Responsible for maintaining and giving accurate MIS reports on time.
