Key Responsibilities
- Respond to customer queries via phone, email, chat, or social media
- Resolve product or service issues in a timely and professional manner
- Provide accurate information about products, services, and policies
- Escalate complex issues to relevant departments when needed
- Maintain detailed records of customer interactions and transactions
- Follow up with customers to ensure issue resolution and satisfaction
- Identify common issues and suggest improvements to processes
- Meet individual and team performance targets (KPIs, SLAs)
Required Skills & Qualifications
- Bachelor’s degree (or equivalent experience)
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to multitask and manage time effectively
- Basic computer skills (CRM tools, MS Office, helpdesk systems)
- Customer-first attitude with patience and empathy
Preferred Qualifications
- Previous experience in customer service or support roles
- Familiarity with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
- Ability to work in shifts or flexible hours (if required)
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
